Things you should know about Dawn

Hi there, I am Dawn, Resmed’s new virtual assistant in beta release. If you are in the United States, I can help you with answering some of the questions you may have about Resmed products and services. While I will try my best to answer any questions, it’s important you know that:

I am an experimental chatbot powered by generative AI, and I cannot guarantee that the answers I provide will be completely accurate. You should not rely on factual assertions without independently checking their accuracy. Answers that appear accurate because of their detail or specificity may still contain material inaccuracies.
I am not a doctor, and I can’t provide you with medical advice; diagnose you; or suggest or prescribe treatment, therapies, or devices. If you have a query or are seeking help relating to a medical issue, please speak to a healthcare professional. This means I can’t help you with COVID-19 inquires; please speak to your healthcare professional.
I can’t help you with medical emergencies. If you think you are experiencing a medical emergency, seek immediate medical attention by calling 911.
If I make assertions about a Resmed product or service, please go to its product or service page for applicable citations and disclaimers. If you need support, please reach out to Resmed Customer Support.
Unfortunately, I can’t help you with questions about Resmed product warranties. If you need support in this area, please reach out to your equipment provider.
Please do not share confidential information about yourself or others. Except as provided in Resmed’s Privacy Policy, any information that you share with me will be deemed to be non-confidential and could be used by Resmed for its own purposes.
By clicking and agreeing to Resmed’s terms of use and privacy policy, you agree to talk and interact with me. If you don’t agree with the terms, please don’t tick the checkbox and start a conversation with me.
I will get better with your feedback, please let me know how I can improve.
Humans may process your conversations with me for quality purposes. Resmed may use any feedback that you provide to help improve me. We will not use your information for model training purposes.