General Terms and Conditions of Sale - Resmed Healthcare Professional | Resmed
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General Terms and Conditions of Sale

Effective for sales that occur on or after November 1, 2023

Resmed Corp. does business with customers (Customers) under these General Terms and Conditions of Sale (Terms). These Terms supersede those contained in any Customer purchase order, request for quotation, acceptance or other purchasing or subscription documents concerning any Resmed software, applications, services or product(s) (Product(s)) which are inconsistent with, different from, or in addition to these Terms. These Terms are available to download and are subject to change without notice.

  1. Approval of Orders
  2. Credit
  3. Payment, Finance Charge, Costs Of Collection
  4. Taxes
  5. Changes and Cancellations
  6. Shipping
  7. Title And Risk Of Loss
  8. Non-Exclusive Sales; Unauthorized Distribution
  9. Relationship of the Parties
  10. Import/Export
  11. Returns and Replacements
  12. Changes in Products and Policies
  13. Limited Warranty
  14. Disclaimer of Warranties
  15. Limitation of Liability
  16. Intellectual Property Ownership
  17. Force Majeure
  18. Communications
  19. Waiver
  20. Default, Termination and Other Remedies
  21. Confidentiality
  22. Choice of Law; Jurisdiction; Venue
  23. Regulatory Compliance
  24. Discounts
  25. International Sales
  26. Digital Services

 

 

  1. APPROVAL OF ORDERS: Orders must be in writing, submitted via the Resmed online store (ROS) at – https://onlinestore.resmed.com, or sent via electronic data interchange. Resmed may also choose to accept orders by phone. Customer purchase orders for Products are subject to acceptance by Resmed, including approval by Resmed’s Credit Department. Any statement in a Customer purchase order or other document not expressly approved or acknowledged in writing by Resmed is not included in the agreement between the parties.
    Please send orders to:
    Resmed Customer Service Department
    9001 Spectrum Center Boulevard, San Diego, CA 92123
    Phone: (800) 424-0737 Fax: (858) 836-5501
    Email: CustomerCare@Resmed.comAll sales orders will be subject to Product availability.
  2. CREDIT: Resmed may (a) extend credit to qualified Customers after approval of credit application; or (b) reject, delay or cancel any order based on credit requirements, including failure to pay invoices when due. Resmed will not be bound by credit terms not confirmed in writing by Resmed’s Credit Department. Invoices will be issued when Products ship, but may be batched and mailed. Customers to whom Resmed extends credit must pay for Products in full based on payment terms on the invoice. Customer may not take deductions or offsets unless Customer has complied with a written credit memorandum or other documentation from Resmed. If Customer’s check is returned because of insufficient funds or for any other reason, additional fees will be assessed. Only Customers in good standing are eligible for special sales, discounts or other programs.
  3. PAYMENT, FINANCE CHARGE, COSTS OF COLLECTION: Payment must be made to the Resmed invoice address. Resmed’s invoice is past due if not fully paid within stated payment terms. If Customer fails to timely pay an invoice, then, in addition to any other remedies allowed by law, Resmed reserves the right to charge Customer an additional monthly interest charge equal to one and one-half percent (1.5%) per month of all outstanding amounts due, or the maximum interest rate allowable under applicable law, whichever is lower, from the date such payment was due until the date paid in full. In the event Resmed incurs any legal and/or other collection expenses in connection with any action taken by Resmed to collect past due payments, Resmed reserves the right to collect all reasonable legal fees, and expenses incurred in connection with such collection action or proceeding, including any collection agency commission.
  4. TAXES: Prices are exclusive of Taxes. Customer is responsible for all federal, state, local and foreign taxes, levies and assessments (including value added tax, excise, sales or use taxes) (collectively, Taxes) associated with purchases of Products. Resmed will charge Taxes as required by applicable law or regulation. If Customer provides Resmed with valid and complete tax exemption certificates, Resmed shall exclude qualifying Taxes from applicable invoices. If a valid and complete tax exemption certificate is provided after the initial transaction date, absent extenuating circumstances, a Sales Tax credit will only be issued where a refund request is made by Customer within six (6) months of the original invoice date.
  5. CHANGES AND CANCELLATIONS: Customer shall be provided with a confidential Resmed price list. Resmed may change prices on any Product at any time without prior notice, except for orders which have been accepted by Resmed before the change. Resmed may change prices for Products included in an accepted order by giving Customer prior notice. Customer may, as its sole remedy, cancel a pending order, to the extent not fulfilled, by giving Resmed written notice within ten (10) days of a price change notice. Customer requests for order changes and cancellations may be canceled at Resmed’s discretion. Resmed reserves the right to charge a restocking fee if the order has already been processed.
  6. SHIPPING: Requests for specific shipping dates will be reasonably honored subject to existing circumstances. Regardless of the date of actual shipment, Customer will not be excused from its obligation to pay for Products when shipped. Resmed may choose to ship from any of its warehouses. Resmed will choose the carrier. Resmed may make partial shipments. Delay in shipment or delivery of any particular installment shall not relieve Customer of its obligation to accept remaining shipments. Resmed will accept requests for a proof of delivery (P.O.D.) up to sixty (60) days after the invoice date. Resmed SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE, FOR FAILURE TO FILL ORDERS, DELAYS IN DELIVERY OR ANY ERROR IN FULFILLING ORDERS.
  7. TITLE AND RISK OF LOSS: Title and risk of loss passes from Resmed to Customer upon shipment from Resmed’s warehouse (FOB Origin). Freight charges will be added to Customer’s invoice and will include transit insurance if Customer uses Resmed’s carrier. If Customer elects to use a different carrier, then Customer assumes risk of insuring shipment.
  8. NON-EXCLUSIVE SALES; UNAUTHORIZED DISTRIBUTION: All sales by Resmed are non-exclusive. Unless authorized by Resmed in writing in advance: (a) Customer agrees not to resell, ship, or distribute Products to anyone other than patients; (b) not to purchase or exchange Resmed Products from any source other than Resmed; (c) not to resell or distribute Resmed Products outside the country to which Resmed ships the Customer’s order; and (d) not to resell or distribute Resmed Products online. The sale of Resmed Products in violation of this section voids Resmed’s written and implied warranties where permitted by law.
  9. RELATIONSHIP OF THE PARTIES: Customer and Resmed are independent contractors, and are not authorized to act as an agent of the other. Customer will indemnify, defend and hold harmless Resmed against any and all liability—including costs, expenses and reasonable attorneys’ fees—for injury, loss, claims or damages arising from the negligent operation, acts or omissions of Customer or its employees, agents and contractors.
  10. IMPORT/EXPORT: If Customer is outside the United States, and approved by Resmed to import Products at the final intended destination, then Customer will be responsible for obtaining required import licenses and making proper customs entry for the Products. For routed export shipments out of the United States, Customer is responsible for meeting applicable United States export regulations and declarations. Customer is not permitted to re-export any Resmed Products from the destination country.
  11. RETURNS AND REPLACEMENTS: All sales are final. Customer must report any discrepancies (e.g., over shipments, under shipments, short shipments, misdelivery, damaged goods, duplicate orders, late shipments) within ten (10) days after receipt or will be deemed to have accepted the Products as shipped. Customer returns are subject to these conditions:
    1. Request a returned material authorization (RMA) number from Resmed’s Customer Service Department before returning the Product. When requesting a RMA, provide the Product serial number. When returning masks and other non-serialized Products, provide the part number(s) and at least one of the following: the original purchase order number; the Resmed confirmation number; or the invoice number.
    2. Mark the RMA number clearly on the outside of all returned boxes and ship to Resmed freight prepaid. If Customer fails to do so, Resmed reserves the right to refuse the shipment and direct that the shipment be returned to Customer at Customer’s expense.
    3. The issuance of any credit for returned Product is subject to approval by Resmed. Resmed reserves the right to charge Customer a five percent (5%) restocking fee, up to two thousand five hundred dollars ($2,500) unless it is an error by Resmed communicated within ten (10) days of Customer’s receipt of Product.

    Resmed may not accept return of: (a) Products not in original, unopened packaging; or (b) discontinued Products. Returns due to warranty claims are subject to the applicable provisions of Resmed’s limited warranty. Products returned under warranty become the property of Resmed. Resmed may fulfill warranty requests with a new, refurbished or repaired Product, in like condition, of equal or greater value. Resmed will honor the remainder of the warranty.

  12. CHANGES IN PRODUCTS AND POLICIES: Resmed may add, change or stop selling any Product without notice. Customer shall have no claim for Resmed’s failure to sell the model, design or type of Products previously sold or for failure to modify Products previously sold.
  13. LIMITED WARRANTY: The sole and exclusive warranty regarding the Resmed Products is the limited warranty found at www.Resmed.com. The limited warranty is extended exclusively to authorized Customers and their patients, and is not transferable or extended to unauthorized purchasers or their customers. Unauthorized purchasers may be required by law to inform their customers that Resmed’s limited warranty is void. Resmed reserves the unilateral right to modify its limited warranty at any time. Any claim a Customer submits under Resmed’s limited warranty must be on behalf of the initial patient-user of the Resmed Product.
  14. DISCLAIMER OF WARRANTIES: EXCEPT FOR THE LIMITED WARRANTY REFERENCED IN SECTION 13 ABOVE, Resmed HEREBY DISCLAIMS AND EXCLUDES ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, OF ANY TYPE WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, OR ANY REPRESENTATION OR WARRANTY AS TO THE DESIGN, CONDITION, QUALITY, CAPACITY, MATERIAL, EQUIPMENT OR WORKMANSHIP IN OR OF ANY Resmed PRODUCT. Resmed FURTHER DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT Resmed PRODUCTS ARE COMPATIBLE WITH ANY COMBINATION OF NON-Resmed PRODUCTS USED IN CONNECTION WITH THE Resmed PRODUCTS.
  15. LIMITATION OF LIABILITY: THE TOTAL LIABILITY OF Resmed, IF ANY, AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF LEGAL THEORY, WILL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE Resmed PRODUCTS WITH RESPECT TO WHICH SUCH CLAIM IS MADE. ALSO, UNDER NO CIRCUMSTANCES WILL Resmed BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES IN CONNECTION WITH THE Resmed PRODUCTS, ANY ORDER FOR Resmed PRODUCTS, THE FURNISHING OF EQUIPMENT, GOODS, PARTS OR SERVICES HEREUNDER, OR THE PERFORMANCE, USE OF, OR INABILITY TO USE ANY EQUIPMENT OR ANY OTHER GOODS, PARTS OR SERVICES, OR ANY OTHER MATTER RELATING TO THE FOREGOING, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR COMPENSATION, REIMBURSEMENT OR LOSS OF PRESENT OR PROSPECTIVE PROFITS, EXPENDITURES, INVESTMENTS, COMMITMENTS, OR CLAIMS OF ANY THIRD PARTY, WHETHER MADE IN THE ESTABLISHMENT, DEVELOPMENT OR MAINTENANCE OF BUSINESS REPUTATION OR GOODWILL, COST OF CAPITAL OR ANY OTHER REASON WHATSOEVER. THIS LIMITATION WILL NOT AFFECT CUSTOMER’S RIGHT TO SEEK APPROPRIATE RELIEF ARISING FROM OR INCIDENT TO ANY DEATH, PERSONAL INJURY OR PROPERTY DAMAGE CONNECTED TO Resmed’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR STRICT LIABILITY IMPOSED BY LAW.
  16. INTELLECTUAL PROPERTY OWNERSHIP: Subject to any license or other Terms of Use necessary for Customer’s use of a Resmed Product, no transfer of any right, interest, ownership or any intellectual property will occur under these Terms. Resmed retains all rights and interest in all Resmed Product Intellectual Property including any software or data services purchased under these Terms, and any modifications, improvements, upgrades, derivative works and all other intellectual property rights in Products. Customer will have no right to or interest in any Resmed intellectual property, including but not limited to copyrights, trade secrets, know how, patents, websites, internet domain name registrations, trademarks or trade names, applied for, owned, used or claimed now or in the future by Resmed, its parent, affiliates, subsidiaries or licensors.
  17. FORCE MAJEURE: Resmed and Customer will be excused from any default in their obligations hereunder, other than the payment of money due, resulting from any act or event beyond their reasonable control or responsibility, including, but not limited to, acts of God, accident, fire, flood, storm, riot, war, sabotage, explosion, strike, lockout, labor disturbance, national defense requirement, governmental action, law ordinance, rule or regulation, whether valid or invalid, inability to obtain or curtailment of electricity or other types of energy, raw material, labor, component products or transportation, failure of normal sources of supply, or any similar or different contingency that would make performance or timely performance commercially impracticable. The party relying on any of these acts or events of force majeure must give the other notice thereof promptly after it becomes known to that party. If any of these acts or events of force majeure exceed sixty (60) continuous or cumulative days within a quarter, then either party may, as its sole remedy, cancel outstanding orders to the extent not previously fulfilled by giving written notice. neither party will be liable for damages resulting from such cancelation.
  18. COMMUNICATIONS: : Customer grants permission to Resmed to communicate with Customer by mail, email, text, telephone, or facsimile, for the purpose of providing Customer with information about Resmed’s Products, pricing and promotions. Customer also grants Resmed permission to monitor and record calls between Resmed and Customer for quality assurance and training. All notices or communications will be sent by U.S. mail with postage prepaid or by overnight delivery services.
  19. WAIVER: Either Resmed’s or Customer’s waiver of the other’s default hereunder will not in any way limit or affect that party’s right to enforce and compel strict compliance at any other time or with any other term or condition.
  20. DEFAULT, TERMINATION AND OTHER REMEDIES: In addition to any other remedies otherwise available to Resmed, all of which are expressly reserved, Resmed may immediately terminate these Terms and accelerate any payment owed by Customer following an Event of Default. Upon any termination of these Terms, all rights and obligations of Customer and Resmed will cease except those rights and obligations that have accrued before the termination, including but not limited to payment of any amounts due. The following will constitute an Event of Default; (a) Customer’s breach, violation, or failure to perform any of its obligations under any agreement with Resmed; (b) Customer’s failure to comply with any applicable policy set forth by Resmed; (c) Customer’s insolvency, dissolution or merger with or acquisition by another entity; (d) Customer making an assignment for the benefit of creditors; or ceasing to do business as a going concern; (e) the instituting by or against Customer of any action of bankruptcy, reorganization, receivership, conservatorship or insolvency; or (f) Customer failing to pay any sum owed to Resmed upon acquisition of any assets or equity of another Resmed customer. Customer agrees to pay all costs and attorneys’ fees for collection, appeal, or execution of judgment.
  21. CONFIDENTIALITY: Resmed may disclose confidential information to Customer, including but not limited to invoice terms, Product pricing, and new product introduction. Customer will not use, publish or disclose, or cause anyone else to use, publish or disclose, confidential information without Resmed’s prior written consent except information subject to legal process or if Customer can demonstrate the information was already known to, independently developed by, or publicly available to Customer prior to Resmed’s disclosure. If disclosure is required by law, Customer agrees to provide prompt notice to Resmed before any disclosure.
  22. CHOICE OF LAW; JURISDICTION; VENUE: These Terms are the entire understanding and agreement between Customer and Resmed and supersede any prior oral or written agreements, representations, understandings or discussions between Customer and Resmed. These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of California, excluding choice of law. If any provision of these Terms is held invalid or unenforceable by any court, in whole or in part, that term or condition will be construed and enforced to the greatest extent possible and the validity of the remaining terms and conditions will not be affected. Any action or proceeding between the parties shall be brought in the state or federal court in San Diego, California. The parties submit to the exclusive jurisdiction and venue of San Diego courts for any action and agree that service of process may be effected by delivery to the address used for communications. The parties waive any right to participate in a class action or consolidated action regarding a dispute by joining a disputed claim with the disputed claim of any other person or entity or to assert a disputed claim in a representative capacity on behalf of anyone else in any lawsuit or other proceeding.
  23. REGULATORY COMPLIANCE: The parties certify that they shall not violate the federal Anti-Kickback Statute with respect to the performance of these Terms. Customer represents and warrants that Customer will abide by all applicable laws related to sale of the Products, including but not limited to verification of prescription or other required documentation, and will maintain all applicable licenses or certifications required by law. Customer further agrees to comply with all laws, regulations and instructions relating to: (a) storage and distribution of medical products, (b) medical device record-keeping requirements (including but not limited to collection of prescriptions); and (c) maintaining records of serial and or batch numbers of Products dispensed to patients. Customer further agrees to immediately notify Resmed of any circumstance that suggests that a Resmed Product has caused or contributed to a death or serious injury, or has malfunctioned in such a way if it were to reoccur would be likely to cause harm (21 CFR 803.50), or such other law as may apply where Customer operates. Specifically, Customer agrees to:
    1. promptly inform Resmed of any complaint of injury, safety, Product performance, or an adverse event involving Products;
    2. report to Resmed all available information with respect to the complaint, including any written, electronic or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness or performance of the Product;
    3. maintain records of (i) name of the Product (ii) date the complaint was received (iii) Unique Device Identifier (UDI), serial and/or lot numbers of Product (iv) name, address, and telephone number of the complainant and (v) nature of the complaint;
    4. follow Resmed’s instructions with respect to any recall or other safety action with respect to Resmed Products; and
    5. In the event Company is unable to comply with subsection (c) (iii) above, provide Resmed, for the sole purpose of notification, with a complete list of names and addresses of all patients of the Product affected by a recall.

    In order to ensure quality service and maintain record keeping requirements, Customer agrees to maintain the records required herein for a period of five (5) years. Resmed reserves the right to conduct an audit and inspection of the Customer’s facilities upon reasonable notice.

    Life support Products tracked by the Food and Drug Administration (FDA) in accordance with 21 CFR 821 have specific traceability requirements. Resmed reserves the right to conduct periodic audits of Customer to assess Customer’s capabilities to properly track life support Products. Customer will be required to keep accurate and current tracking information for the useful life of the life support Product and shall make any records required available to Resmed or FDA. A distributor, final distributor, or multiple distributors, after purchasing a life support Product shall promptly provide Resmed with accurate and current tracking information pursuant to the tracking requirements required by 21 CFR 821.30 or any other applicable regulation.

    Customer shall comply with Health Insurance Portability and Accountability Act of 1996, as amended, Telephone Consumer Protection Act of 1991, and other relevant privacy laws and regulations applicable in those countries in which Resmed does business and in which Customer sells Products. Unless otherwise agreed in writing, Resmed’s standard Business Associate Agreement, in its HealthCare Informatics Terms of Use found at the AirView log in page, and accepted by Customer applies when Customer uses Resmed’s Products.

    Customer represents and warrants that it has not and, to the Customer’s actual knowledge, none of its employees or agents at any time during the last five years have (i) made any unlawful contribution to any candidate for foreign office, or failed to disclose fully any contribution in violation of law, or (ii) made any payment to any government official, or other person charged with public or quasi-public duties, other than payments required or permitted by applicable law, including the Foreign Corrupt Practices Act or other law against bribery.

    Notice of screening: Resmed will periodically check applicable federal and state databases to confirm that Customer is not debarred, suspended, ineligible or excluded from participation in state or federal health care programs (Excluded Entity). Resmed does not do business with an Excluded Entity. If Customer is an Excluded Entity, it must immediately notify Resmed.

    Evaluation products and samples may be provided to Customers in reasonable quantities so as to allow Customers and patients to assess the appropriate use and functionality of the products. Customer acknowledges and agrees that it shall not sell, bill, or trade evaluation products or samples. Customer further acknowledges and agrees that the delivery or acceptance of any evaluation product or sample is not contingent on any current or future purchase of products.

  24. DISCOUNTS: In some circumstances, discounts, financing arrangements, credits, rebates or other Product incentives that are paid or applied by Resmed on the sale of Products can constitute a “discount or other reduction in price” pursuant to the federal Anti-Kickback Statute set forth in 42 U.S.C. § 1320a-7b(b) and the discount safe harbor provisions set forth in 42 C.F.R. § 1001.952(h). Resmed and Customer will comply as necessary with all elements of the discount safe harbor regulation, including satisfying all applicable reporting requirements set forth in the safe harbor. In the event Customer receives any request from the Department of Health and Human Services or any state Medicaid program, Resmed will provide to Customer additional detailed information as needed. Customer acknowledges that the offer of no charge financing is a convenience to Resmed and Customer and is not intended to induce sales of Products.
  25. INTERNATIONAL SALES: International Customers agree to comply with all laws and regulations for the country in which they operate. International Customers shall not import Products that do not have applicable regulatory approvals. Customers shall maintain all applicable business licensing in the country in which Customer operates. Customers shall not export or sell Resmed Products to other regions without Resmed prior written consent. Canada: All medical device distributors and importers must maintain a Medical Device Establishment License (MDEL) in accordance with section 44 of the Canadian Medical Device Regulations.
  26. DIGITAL SERVICES: All references in these Terms to the subscription, sale, selling, or purchase of services from Resmed which are software or data services (Services Package(s)) shall mean the sale of the applicable subscription or terms of use with respect to such software or data services. Customer agrees to use all Services Packages in accordance with the respective Services Package description, Healthcare Informatics Terms of Use, or other terms and conditions (Terms of Use) that accompany, or are otherwise designated by Resmed or its affiliate (as applicable) as governing Customers’ use of such Services Package and that are available at the Resmed website(s) or any successor or other website or location as may be designated by Resmed or its affiliate (as applicable) and which are hereby incorporated into these Terms by reference.
    Resmed may, at its sole discretion, make certain Services Packages generally available on a subscription term or recurring term basis. If a Services Package purchased from Resmed is auto-renewing or recurring, then subject to applicable laws and Resmed’s issuance of a renewal invoice, at the end of the current term of such Services Package, the Services Package will automatically renew for successive terms of the same duration. The price for each renewal term of the Services Package shall be the then current price, plus applicable Taxes. At the end of the then current term, Resmed may issue Customer with an invoice for that renewal price for the next renewal term, unless Customer provides written notice of non-renewal as specified in the Services Package order acknowledgement.