Air Solutions troubleshooting and FAQs

EPR is a feature that reduces pressure during exhalation, making it easier for patients to breathe during therapy and helping them adjust to treatment. When EPR is enabled, delivered pressure will not drop below 4 cm H₂O.

A full list of icons and their descriptions can be found in each patient user guide.

This setting is designed to make the beginning of therapy more comfortable by delivering a low start pressure to help patients fall asleep more easily. Once they’re sleeping, the sleep onset detection feature comfortably ramps up to the prescribed pressure.

Designed to make the beginning of therapy more comfortable by starting off with lower pressure, this feature lets you set a “ramp” time of 5 to 45 minutes before the device begins delivering the prescribed level. Note: In auto-adjusting devices like the AirSense™ 10 AutoSet™ or AirCurve™ 10 VAuto, end-of-ramp time is when the auto-adjusting algorithm starts monitoring and responding to the patient’s breathing patterns.

If your patient requires oxygen, they’ll need to use an oxygen port. Resmed recommends using the Oxygen Connector Port, but an Oxygen Side Port Connector may also be used. Note: An oxygen diverter valve can be set up to reduce build-up in case oxygen continues to flow when the device is off or on standby mode. If your patient is using the Standard or SlimLine™ air tubing, we recommend placing the oxygen port between the device and the air tubing. If they’re using the ClimateLineAir™ heated tubing, then the port will need to be fitted between the tubing and the mask.

Full cleaning instructions can be found in each user guide.

No. The filter can be replaced, but is not intended to be cleaned.

After therapy has stopped, the device will continue to blow a small amount of air to avoid condensation in the machine and air tube. This will stop automatically after 20 minutes.

The device number (DN) is a 3-digit code that can be found on the label at the back of each device. Similar to a CVV code on the back of a credit card, the DN provides additional authentication and security. The serial number (SN) can also be found on the label at the back of the device.

These devices feature built-in cellular connectivity, so patients won’t need a wireless module to transfer data. Therapy data is automatically uploaded to AirView™, our cloud-based patient management system for healthcare providers, and available to view one hour after a session concludes.

Patient data will be transmitted from the AirSense 10 or AirCurve 10 device one hour after a therapy session has ended. Note: The patient must have cellular coverage to transmit data, and the device must not be in airplane mode.

All AirSense and AirCurve devices are equipped with an SD card slot. If your patient lives in an area with poor cellular coverage, you can provide them with a Resmed SD card to store their data. When you’re ready to review their compliance or therapy data, simply ask your patient to return their SD card so you can upload the data into AirView.

While your patient is overseas with their AirSense 10 or AirCurve 10 device, data may not be able to be transmitted wirelessly. In case data cannot be transmitted, the device will store data and transmit it when the patient returns home, is back in an area with cellular coverage and powers on the device.

Yes, but they’ll need to reformat the SD card. Deleting the files will not activate it for use. Note: All information stored on the SD card prior to reformatting will be lost.

Patients can register at myAir.Resmed.com to receive valuable support at every stage of their sleep therapy journey. You can also email them a link to register for myAir directly from their patient profile page in AirView.

They may be experiencing poor cellular coverage, or they may have Airplane Mode enabled. Advise them to ensure that Airplane Mode is turned off, and to place the device in a location that may have better cellular coverage (i.e., moving a bedside table, if necessary). The wireless signal strength icon in the top right-hand corner of the screen indicates good coverage when all bars are displayed, and poor coverage when fewer bars are displayed. For additional support, please contact Resmed Customer Service.

There are a few of reasons why your patient’s data may not be transmitting to you:

• Your patient’s device may be in Airplane Mode which will disable wireless transmission to AirView. Ensure that Airplane Mode is turned off.
• Your patient may be experiencing poor cellular coverage. Ask them to place the device in a location that may have better cellular coverage (i.e., moving a bedside table, if necessary). The wireless signal strength icon in the top right-hand corner of the device’s screen will tell them whether they have good coverage (when all bars are displayed) or poor coverage (when fewer bars appear).

For additional support, please contact Resmed Customer Service.

Sleep apnea in women can be different to sleep apnea in men.¹ So it makes sense that they should have treatment options to accommodate those differences. Resmed’s AirSense™ 10 AutoSet™ for Her device and Resmed’s AirMini™ include an algorithm that responds to female-specific characteristics of obstructive sleep apnea (OSA).

The AirSense 10 AutoSet for Her provides RERA reporting, which can be viewed using AirView, Resmed’s cloud-based patient management system. This feature provides additional insight by identifying short events followed by arousals. Incorporating RERA detection into therapy can provide a better marker of your patient’s respiratory disturbance index (RDI). We recommend using the RERA information with the AHI in assessing therapy efficacy in female patients.

Yes. Patient settings can be changed via the clinical menu on each device. Settings can also be adjusted remotely in AirView or via the SD card in AirView or ResScan™.

The air delivered during positive airway pressure therapy may occasionally overwhelm the body’s ability to add heat and moisture, and that can lead to sore or dry throat, nasal congestion or runny nose. Heated humidification has been shown to help minimize these side effects while also offering a more comfortable therapy experience.² For these reasons, we’ve combined heated humidification with select devices to make it easier for patients users to enjoy these benefits.

The device will work without water in the tub, but it will need to be inserted it into the device, and humidification must be turned off in the My Options menu. If the patient doesn’t want to use the humidifier, they’ll need to insert a side cover into the device.

Icons are displayed on the device screen to indicate when the humidifier is heating up or cooling down. The Sleep Report option on the AirSense 10 or AirCurve 10 devices indicate that the humidifier is working properly with a smiley face icon. Patients can refer to their user guide for a detailed list of icons and their descriptions.

This means that the humidifier is working as intended for the current settings, and that there are no known problems with the hardware.

The device will function normally and safely without water in the tub, but it will no longer provide humidification.

Resmed recommends that the water tub is filled with distilled water.

The HumidAir heated humidifier will rise to a target temperature of 104°F over 20 minutes. The device then holds this temperature for a further 10 minutes, ready for therapy to start. If therapy does not commence in that time, the device will automatically enter cool-down mode, where it will blow a small amount of air for around 20 minutes to stop condensation forming in the device.

When used with the ClimateLineAir heated tube, the AirSense 10 and AirCurve 10 devices are pre-set to automatically deliver the optimal temperature and humidity thanks to Climate Control Auto. If patients are using a ClimateLineAir heated tube and still having problems with condensation, have them enable the Climate Control Manual setting and increase the tube temperature. If the air temperature becomes too warm and condensation continues, they should try decreasing the humidity.

If patients are using a ClimateLineAir heated tube and still experiencing uncomfortable side effects, have them enable the Climate Control Manual setting and increase the humidity. If the air feels too humid and they still experience condensation, they should try increasing the temperature.

Air may be escaping through their mouth while they sleep. If they’re using a nasal mask, or nasal pillows, they may need a chin strap to keep their mouth closed, or a full face mask to cover their nose and mouth.

If the air pressure feels too high, it might help to select the device’s AutoRamp setting. This will allow it to deliver a low start pressure to help your patients fall asleep more easily. Then, using its sleep onset detection capability, it will comfortably start ramping up to the prescribed pressure the moment it detects that they’ve fallen asleep. It may also help to enable expiratory pressure relief (EPR), which lowers the pressure delivered during exhalation, making it easier to breathe out against the air pressure. Further, a pressure-intolerant patient may benefit from a bilevel therapy device. Contact your local Resmed representative for more information.

Ramp may be in progress. Ask the patient to wait for the air pressure to build up, or turn the Ramp feature off.

There are a few things your patients should consider before travelling with their therapy device:

• Ensure that humidifier tub is removed and placed in its own compartment in the carry bag.
• The tub should always be emptied before transporting, to avoid water damage.
• We don’t recommend using a humidifier when a device is powered by a battery, as the humidifier consumes a great deal of power. Patients can go to the My Options menu on their device to turn off humidification.
• When using a Resmed device on a plane, make sure that patients know to always enable Airplane Mode and turn humidification off.

The AirSense 10, AirCurve 10, and AirMini devices meet Federal Aviation Administration (FAA) requirements for all phases of air travel, so your patients can safely take their devices on board as carry-on luggage and use the devices during the flight. As medical devices, they should not count towards a traveler’s carry-on luggage limit.

When using a device while flying, patients should make sure that:

• Airplane Mode is enabled.
• Humidification is turned off.
• The AirSense10 or AirCurve10 water tub is completely empty and inserted into the device. The device should not be used with water in the tub because of the risk of spillage or water inhalation during turbulence.

Airplane Mode disables a device’s wireless connectivity and makes data transmission to AirView or myAir temporarily unavailable. Data is still stored and transmitted later, when connectivity is resumed.

AirSense and AirCurve devices: They’ll see a small airplane icon in the top right corner of their device’s display. They’ll also be alerted by an on-screen message every time they power on their device if it’s still in Airplane Mode.

AirMini: The Bluetooth indicator light will display a constant white while not delivering therapy.

Data may not be able to be transmitted wirelessly from overseas. In case data cannot be transmitted, the device will store data and transmit it when the patient returns home, reconnect to their cellular network and powers on the device.

Detailed warranty information can be found here.

Detailed warranty information can be found here.