Product warranty information
Resmed Canada warranty information for all products
Looking for Resmed warranty information for your CPAP mask, machine or other Resmed products?
See below for details or contact our customer service team if you have any further Resmed warranty questions.
Limited warranty - UPDATED
Resmed Corp. and its affiliates warrant that your Resmed product shall be free from defects in material and workmanship from the date of purchase for the period specified below.
UPDATED. Effective February 1, 2020 ozone damage is specifically excluded.
Warranty period: 7 days
AirTouch™ UltraSoft™ memory foam cushion
Disposable masks and disposable mask components
Warranty period: 90 days
Mask systems (including mask frame, cushion, headgear and elbow) — excluding single-use devices and AirTouch UltraSoft memory foam cushion
Accessories — excluding single-use devices
Flex-type finger pulse sensors
Humidifier water tubs
ClimateLine™ tubes
ClimateLineAir™ tubes
Standard tubes
SlimLine™ tubes
Warranty period: 6 months
Batteries for use in Resmed internal and external battery systems*
Warranty period: 1 year
Clip-type finger pulse sensors
CPAP and bilevel device data modules
Oximeters and CPAP and bilevel device oximeter adapters
Humidifier cleanable water tubs
Titration control devices
Astral internal and external batteries
Astral FiO2 cells
Warranty period: 2 years
Ventilation devices* (including external power supply units)
*Two-year Two-year warranty applies to the Astral ventilator internal battery and FiO2 cell, when purchased as a complete system. If an Astral internal battery or FiO2 cell is purchased independently, above warranties apply.
Warranty period: 3 years
CPAP, bilevel (including external power supply units)
Humidifiers
Battery accessories
Portable diagnostic/screening devices
NONIN 8000 series reusable soft pulse oximeter sensors
See manufacturer’s warranty
AAA batteries
This limited warranty is only available to the initial consumer. It is not transferable. If the product fails under conditions of normal use, Resmed will repair or replace, at its option, the defective product or any of its components. Resmed may elect to replace the device with a refurbished device.
This limited warranty does not cover:
a) any damage caused as a result of improper use, abuse, modification or alteration of the product;
b) repairs carried out by any service organization that has not been expressly authorized by Resmed to perform such repairs;
c) any damage or contamination due to cigarette, pipe, cigar or other smoke;
d) any damage caused by exposure to ozone1, activated oxygen or other gases; and
e) any damage or contamination due to insect infestation.
This limited warranty does not cover damage caused by regular wear and tear on the AirTouch UltraSoft memory foam cushion.
Warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase. This warranty replaces all other expressed or implied warranties, including any implied warranty of merchant-ability or fitness for a particular purpose. Some regions or states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Resmed will not be responsible for any incidental or consequential damages claimed to have resulted from the sale, installation or use of any Resmed product. Some regions or states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from region to region. For further information on your warranty rights, contact your local Resmed dealer or Resmed office.
Reference:
- Consistent with the FDA’s De Novo grant of the new SoClean 3+ device, users are reminded to follow Resmed’s instructions for use. Our User Guides instruct patients to clean Resmed products with mild detergent and warm water only. The new SoClean 3+ device has not been tested or approved by Resmed for use with our products. If the use of the new SoClean 3+ device causes damage, including discoloration, the replacement of the Resmed product will not be covered by our limited warranty.